Shipping policy
Last updated: [Oct 11, 2025]
Contact: fitcurestore@gmail.com
Where we ship
We currently ship to the United States, Canada, the United Kingdom, Australia, and New Zealand.
Order processing
Orders are processed within 1–3 business days (Mon–Fri, excluding holidays). You’ll receive an order confirmation after purchase and a shipping confirmation with tracking once your package has left our facility.
Shipping rates (USD)
Free standard shipping on orders $20+
$5 flat rate for orders under $20
Delivery time estimates
Times below are estimates in business days once shipped and may vary due to carrier capacity, weather, customs, and peak seasons. (On some occasions the product may arrive earlier or later than specified on these estimates)
United States / Canada: 7–14 business days
United Kingdom / Australia / New Zealand: 10–20 business days
During peak seasons (Nov–Jan) some shipments may require an extra 5–7 business days.
Fulfillment transparency (country of origin)
Orders may ship from partner warehouses in the U.S., U.K., EU, or Asia (most commonly China). Country of origin is indicated on customs documentation and may also appear on product packaging depending on the supplier and SKU. We do not alter or remove origin markings.
Tracking
A tracking link is emailed to you when your order ships. Tracking can take 24–72 hours to activate after dispatch.
Split shipments
To deliver faster, your order may ship in separate packages at no extra cost. Each package will have its own tracking number.
Address accuracy & order edits
Please double-check your shipping address at checkout. Our system begins processing immediately, so we cannot edit or cancel orders or change addresses after the order is placed.
Failed delivery / wrong address
If a package is returned due to an incorrect/incomplete address or failed delivery attempts, we will contact you to arrange reshipment. Reshipment fees may apply if the error was not on our side.
Marked “Delivered” but not received
If tracking shows Delivered but you didn’t receive the package, please do the following within 3 days:
1. Check your mailbox, lobby/parcel locker, porch, and with household members or neighbors.
2. Confirm the shipping address used at checkout.
3. Contact the carrier with your tracking number to request a geolocation scan or delivery photo (if available).
4. Email fitcurestore@gmail.com or contact us through our Contact us pagewith your order number, the steps you took, and any carrier case ID.
Without Shipping Protection (see below), “Delivered” scans are generally treated by carriers as completed deliveries. We will assist you with the investigation, but replacements are not guaranteed unless the carrier confirms misdelivery or the package is recovered as lost. Please include the carrier case number in your email to us so we can escalate the investigation.
Delays outside our control
Carrier backlogs, customs inspections, extreme weather, and holiday peaks can extend delivery times. We’ll support you in working with the carrier if delays occur.
30-day no-delivery contact policy
If your order has not been delivered 30 days after the ship date (or 10 days after the end of the estimate window above, whichever is later), please contact fitcurestore@gmail.com so we can open a formal investigation.
With Shipping Protection: we will replace or refund according to the policy below.
Without Shipping Protection: we will assist with a carrier claim and do our best to help, but outcomes depend on the carrier’s decision.
Shipping Protection (optional)
You can add Shipping Protection at checkout for $1.99 USD per order. It is optional, applies to one order/one claim, and is non-refundable once the order ships.
What it covers
Loss in transit (package never shows as delivered within the timeframes above).
Physical damage in transit to the product (not just the outer box).
Carrier-confirmed misdelivery (carrier admits delivery to the wrong address).
What it does not cover
Incorrect or incomplete shipping addresses entered at checkout.
Delivery to a correct address followed by theft after delivery (“porch piracy”) unless the carrier’s investigation or a police report confirms misdelivery.
Cosmetic packaging damage that does not affect product function.
Delays (weather, customs, carrier backlog).
Claims submitted after 30 days from ship date or more than 7 days after a “Delivered” scan (for damage reports).
Coverage is limited to one replacement or one refund per order.
How to file a claim
Email fitcurestore@gmail.com with your order number, a description of the issue, and if damaged clear photos of the product and packaging. We may request a carrier case ID or a brief affidavit. Please send clear photos within 48 hours of delivery; claims filed after 7 days may be declined.
Approved claims receive one replacement shipment or a refund up to the order value (excluding shipping, taxes, and the protection fee).
Pricing note: $1.99 is designed for typical orders under ~$50. If your average order value rises significantly, we may introduce tiered pricing (e.g., $1.99 <$50, $2.99 $50–$100, $3.99 >$100) to keep coverage fair and sustainable.
Customs, duties & taxes
International shipments may be subject to customs duties, taxes, or import fees set by your country. These charges are the customer’s responsibility and are not included in our prices or shipping rates.
Questions
We’re here to help. Contact fitcurestore@gmail.com with your order number and question.