FAQs

 

1. How can I contact you?

You can reach us via email at fitcurestore@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations to ensure timely delivery. The specific shipping origin may vary depending on the product you order.

3. Can I get a refund on my product?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please ensure that the item is in its original condition.

4. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us immediately at fitcurestore@gmail.com. We will evaluate the issue and work to resolve it promptly.

5. Are there any items that cannot be returned?

Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. If you have questions about a specific item, please reach out to us.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

7. Can I exchange my item for a different one?

The Items can't be exchanged but you may get a refund on your order. For more information check our Return policy page

8. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination and the products ordered.

9. What should I do if I have not received my order?

If you have not received your order within the expected delivery timeframe, please contact us at fitcurestore@gmail.com. We will assist you in tracking your order and resolving any issues.

10. Do you have a cooling-off period for returns in the European Union?

Yes, if your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in its original condition and packaging.